At times it may be necessary to perform a clean install of Projector on Max macOS. This page shows you how to do that.
If you are running Projector, please quit it first.
If you've been having trouble installing Projector and plan to start again, you might have to force-quit any running "Projector" or "wine" processes before continuing – use the Force Quit Applications dialog (accessed by typing option-command-esc).
Open a finder window, go to the Applications folder, and find the Projector app. Drag the Projector app icon to the trash.
Next, go to the Library folder: to do this, on the keyboard, type shift-command-G. This will open a “Go to the folder” dialog. Type ~/library and click the Go button.
Within the Library folder, locate the Applications Support folder and open it. Locate the Projector folder and drag ONLY the Projector folder to the trash.
NOTE: The Applications Support folder includes all your user-specific data for all applications on your computer. Do NOT delete the Applications Support folder. For a clean Projector uninstall, delete ONLY the Projector folder inside Applications support.
If you have a Projector disc on the desktop (this would appear if you have opened up a downloaded Install_Projector.dmg disc image), eject it by dragging it to the trash. The trashcan will turn into a symbol that looks like an eject button.
To reduce confusion, delete any Install_Projector.dmg files that may be in your Downloads folder. This step may be unnecessary if you are certain you have just downloaded the latest version.
You can now log into app.projectorpsa.com and re-download Projector for the Mac. You can find instructions here.